Refund policy

Last Updated: July 2026

At Filopals, every product is carefully designed, manufactured, and inspected before delivery. We want you to be completely satisfied with your purchase. Please read this Refund Policy carefully before placing your order.

Returns

We offer a 30-day return policy for eligible products. This means you have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must:

Be unused and in the same condition in which you received it.
Be returned in its original packaging.
Include proof of purchase or your order confirmation.

To request a return, please contact us at mhpalprints@gmail.com.

If your return is approved, we will provide instructions for returning the item. Returns sent without prior authorization may be refused.

Custom & Personalized Products

Many Filopals products are custom-made or personalized specifically for each customer.

Because these products are manufactured according to your individual specifications, custom or personalized orders cannot be returned, exchanged, or refunded simply because you changed your mind or no longer want the item.

However, if your custom product:

arrives damaged,
contains a manufacturing defect,
or differs significantly from the approved design,

please contact us within 7 days of delivery, and we will work with you to repair, replace, or refund the product where appropriate.

Design Approval

For custom orders, customers are responsible for reviewing and approving all proofs before production begins.

Please carefully verify:

Names
Dates
Spellings
Colors
Layout
Uploaded photographs
Design details

Once production has started after your approval, Filopals cannot accept responsibility for errors that were approved by the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

a damaged product,
a defective product,
or the wrong item,

please contact us within 7 days of delivery and include:

your order number,
photographs of the product,
photographs of the packaging (if applicable),
and a description of the issue.

We will evaluate the issue and, where appropriate, offer a replacement, repair, refund, or another suitable solution.

Handcrafted Products

Every Filopals product is individually manufactured using 3D printing and hand assembly.

Minor variations in:

layer texture,
surface finish,
color,
placement of 3D elements,
or dimensions

are normal characteristics of the manufacturing process and are not considered defects.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Custom or personalized products
Products made to customer specifications
Sale or clearance items
Gift cards
Digital products (if offered)

Exchanges

If you would like a different product, the fastest solution is to request a return (if eligible) and place a new order.

Custom products can only be exchanged if they arrive damaged, defective, or do not match the approved design.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval.
Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

mhpalprints@gmail.com

Order Cancellations

Ready-Made Products

Orders may be cancelled before they have been delivered.

Custom Products

Custom orders may be cancelled only before production begins.

Once design approval has been given and production has started, cancellations are generally not possible because the product has been manufactured specifically for you.